Privacy policy

Last updated: October 2, 2026

Northwell (β€œNorthwell,” β€œwe,” β€œus,” or β€œour”) operates trynorthwell.com and the Northwell online store, including all related information, content, features, tools, products, and services offered through our website (collectively, the β€œServices”).

Our store is powered by Shopify, which enables us to provide our Services and online shopping experience to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit trynorthwell.com, use our Services, make a purchase or other transaction, communicate with us, or otherwise interact with Northwell.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand how we collect, use, and disclose information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term β€œpersonal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with Northwell, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, telephone number, billing address, and shipping address.

  • Payment and financial information, including payment card information, payment method, transaction information, payment confirmation, and other payment-related details.

  • Account information, where applicable, including usernames, passwords, preferences, account settings, and other information associated with your customer account.

  • Order and transaction information, including products you view, purchase, add to your cart, return, exchange, or cancel, as well as information concerning previous transactions.

  • Communications with us, including information you provide when contacting Northwell regarding an order, shipping question, return, refund, customer service request, or other inquiry.

  • Device and technical information, including information about your browser, device, network connection, IP address, and other online or device identifiers.

  • Usage information, including information regarding how you access, interact with, and navigate our website and Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you visit or use our Services, create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.

  • Automatically through our Services, including information collected from your device when you access or use trynorthwell.com and through cookies, pixels, tags, and similar technologies.

  • From Shopify and our service providers, including companies that provide website hosting, ecommerce services, payment processing, fraud prevention, analytics, fulfillment, shipping, customer support, marketing, and related services.

  • From advertising, marketing, and business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Northwell and our Services, we may use your personal information for the following purposes.

Providing and Improving Our Services

We may use personal information to operate, provide, personalize, and improve our Services, including to:

  • Process and confirm orders.

  • Process payments.

  • Fulfill and ship purchases.

  • Send order confirmations and shipping updates.

  • Process returns, exchanges, refunds, or cancellations where applicable.

  • Remember customer preferences.

  • Maintain and manage customer accounts where available.

  • Respond to customer service requests.

  • Enable customer reviews or other features where available.

  • Improve our website, products, customer experience, and Services.

  • Recommend products or offers that may be relevant to you.

Marketing and Advertising

We may use personal information for marketing, advertising, and promotional purposes.

This may include sending promotional communications by email, text message, or other permitted channels when you have provided any consent required by applicable law.

We may also use information regarding your interactions with Northwell, such as products you viewed, added to your cart, or purchased, to provide, measure, and improve advertisements on our website and third-party platforms.

Northwell may work with advertising and marketing partners to measure advertising performance and display advertisements that may be relevant to you.

Depending on where you live, certain advertising activities may be considered β€œtargeted advertising,” β€œsharing,” or a β€œsale” of personal information under applicable privacy laws. You may have the right to opt out of certain activities as described in the Your Rights and Choices section below.

Security and Fraud Prevention

We may use personal information to help provide a secure shopping and payment experience, authenticate customer activity, prevent unauthorized transactions, and detect, investigate, or respond to potentially fraudulent, illegal, malicious, or unsafe activity.

If you create a customer account, you are responsible for keeping your account credentials secure. You should not share your password or other account access information with other individuals.

Communicating With You

We may use your personal information to communicate with you regarding:

  • Purchases and orders.

  • Payment confirmations.

  • Shipping and delivery.

  • Returns, refunds, or exchanges.

  • Customer support inquiries.

  • Account-related matters.

  • Important updates regarding our Services or policies.

Legal and Compliance Purposes

We may use personal information when reasonably necessary to:

  • Comply with applicable laws, regulations, and legal obligations.

  • Respond to valid legal processes or government requests.

  • Cooperate with law enforcement or governmental authorities when required by law.

  • Investigate, establish, exercise, or defend legal claims.

  • Resolve disputes.

  • Enforce our Terms of Service and other policies.

  • Protect Northwell, our customers, our Services, and the rights, property, or safety of others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

These third parties may include:

  • Shopify and ecommerce service providers that enable us to operate our online store.

  • Payment processors that facilitate transactions and payments.

  • Fulfillment and shipping providers that assist with processing, fulfilling, tracking, and delivering orders.

  • Technology and hosting providers that support our website and business systems.

  • Analytics providers that help us understand and improve website and customer activity.

  • Customer service providers that help us respond to customer requests and inquiries.

  • Advertising and marketing partners that assist with measuring advertising effectiveness and delivering relevant marketing.

  • Fraud prevention and security providers that assist us in protecting our store and customers.

  • Professional advisers, where appropriate, including accountants, lawyers, insurers, and other professional service providers.

  • Government authorities, law enforcement agencies, courts, or other parties when disclosure is required or permitted by applicable law.

We may also disclose information when you direct or authorize us to do so.

If Northwell is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred in connection with that transaction, subject to applicable law.

Relationship With Shopify

Our store and Services are hosted and supported by Shopify.

Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve Shopify's ecommerce services.

Information you provide through our store may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country in which you reside.

We may also use Shopify features that rely on information collected through interactions with our store, Shopify, and, where applicable, other merchants.

In circumstances where Shopify independently determines the purposes and means of processing personal information, Shopify is responsible for that processing.

You may learn more about Shopify's privacy practices by reviewing the Shopify Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/app-users

You may also access Shopify's Privacy Portal at:

https://privacy.shopify.com/

Cookies and Similar Technologies

Northwell, Shopify, and certain service providers may use cookies, pixels, tags, and similar technologies when you visit or interact with trynorthwell.com.

These technologies may be used to:

  • Operate and secure our website.

  • Remember customer preferences.

  • Maintain shopping cart functionality.

  • Understand how customers interact with our Services.

  • Analyze website performance.

  • Improve our Services.

  • Prevent fraud.

  • Measure advertising effectiveness.

  • Provide relevant advertising and marketing.

Depending on where you live, you may be provided with controls that allow you to manage certain cookie and privacy preferences.

You may also be able to control cookies using settings available through your web browser or device. Blocking certain cookies may affect the functionality of portions of our Services.

Third-Party Websites and Links

Our Services may contain links to websites, applications, social media platforms, or other online services operated by third parties.

If you follow a link to a website or platform that is not operated or controlled by Northwell, we encourage you to review that third party's privacy practices, security policies, and terms and conditions.

Northwell is not responsible for the privacy, security, accuracy, or practices of third-party websites, applications, platforms, or services.

Information that you voluntarily post or share publicly or semi-publicly through third-party platforms may be visible and used by other individuals according to the policies and functionality of those platforms.

Our inclusion of a third-party link does not necessarily constitute an endorsement of that third party or its products, services, or content.

Children's Privacy

Our Services are intended for a general shopping audience and are not specifically directed toward children.

We do not knowingly collect personal information from children under the age at which they may independently consent to the collection and processing of their personal information under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to Northwell, please contact us using the information provided below.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we β€œsell” or β€œshare,” as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security of Your Information

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

However, no security system, electronic transmission method, or data storage system can be guaranteed to be completely secure.

You should avoid transmitting highly sensitive or confidential information to us through unsecured communication methods.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required or permitted under applicable law.

Factors affecting how long we retain information may include whether the information is necessary to:

  • Fulfill or manage an order.

  • Maintain a customer account.

  • Provide our Services.

  • Maintain required financial or transaction records.

  • Comply with legal or regulatory obligations.

  • Prevent fraud.

  • Resolve disputes.

  • Exercise or defend legal claims.

  • Enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances. Applicable law may permit or require us to decline, restrict, or verify certain requests.

Your rights may include:

Right to Access or Know

You may have the right to request access to personal information that we maintain about you or information about how we collect, use, or disclose it.

Right to Delete

You may have the right to request that we delete certain personal information maintained about you, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information maintained about you.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of activities considered a β€œsale” or β€œsharing” of personal information or processing for targeted advertising under applicable privacy laws.

Where available, you may exercise these rights through privacy controls provided on trynorthwell.com or by contacting us using the contact information provided below.

Where required by applicable law, we may also recognize supported browser-based privacy signals such as Global Privacy Control.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Marketing Communication Preferences

If you receive promotional emails from Northwell, you may unsubscribe at any time using the unsubscribe option contained within those messages.

If you opt out of promotional communications, we may still send non-promotional messages necessary to manage our relationship with you, including:

  • Order confirmations.

  • Shipping notifications.

  • Customer service responses.

  • Security notifications.

  • Policy or account-related notices.

UK and European Economic Area Privacy Rights

If you reside in the United Kingdom or European Economic Area, subject to applicable limitations and exceptions, you may have additional privacy rights.

These rights may include:

  • The right to object to certain processing.

  • The right to request restriction of certain processing.

  • The right to withdraw consent where our processing is based on consent.

  • The right to lodge a complaint with an applicable data protection authority.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Exercising Your Privacy Rights

You may exercise applicable privacy rights using privacy controls available through our Services or by contacting Northwell using the information provided in the Contact Us section below.

Before processing certain requests, we may need to verify your identity as permitted or required by law.

Where applicable law permits, you may designate an authorized agent to submit a privacy request on your behalf.

Before processing a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf, and we may require you to verify your identity directly with us.

Northwell will not unlawfully discriminate against you for exercising applicable privacy rights.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have questions or complaints regarding how Northwell handles your personal information, please contact us using the information below.

Depending on where you live, you may have the right to appeal certain decisions concerning your privacy request or file a complaint with an applicable privacy or data protection authority.

International Data Transfers

Northwell, Shopify, and our service providers may transfer, store, or process personal information in countries other than the country in which you reside.

Where applicable law requires safeguards for international transfers of personal information, recognized legal transfer mechanisms may be used.

For applicable transfers from the European Economic Area or United Kingdom, these mechanisms may include Standard Contractual Clauses, approved UK transfer mechanisms, or transfers to jurisdictions determined to provide an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our Services.

  • Our privacy practices.

  • Our technology or service providers.

  • Applicable laws and regulations.

  • Other operational, legal, or regulatory requirements.

When we update this Privacy Policy, we will post the revised version on trynorthwell.com and update the β€œLast updated” date at the top of this page.

Where required by applicable law, we may provide additional notice of material changes.

Contact Us

If you have questions regarding this Privacy Policy, Northwell's privacy practices, your personal information, or if you would like to exercise an applicable privacy right, you may contact us at:

Northwell

Website: https://trynorthwell.com
Email: trynorthwell@gmail.com
Phone: +1 (206) 359-2557

For purposes of applicable data protection laws, Northwell is the controller of personal information processed through our Services, except where another party, such as Shopify, independently determines the purposes and means of processing that information.