Shipping policy
Last updated: October 2, 2026
Thank you for shopping with Northwell. We work to process, ship, and deliver every order as quickly and safely as possible.
Estimated Delivery Time
Most orders are expected to arrive within approximately 6β10 business days.
Delivery times are estimates and may vary depending on your location, shipping carrier, holidays, weather conditions, high order volume, or other circumstances outside of our control.
Please note that business days do not include weekends or major holidays.
Order Processing & Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take a short period of time to update after your shipment has been handed over to the carrier.
You can use your tracking number to follow the progress of your delivery.
Shipping Delays
While most orders arrive within the estimated delivery timeframe, occasional carrier or fulfillment delays may occur.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact our support team with your full name and order number, and we will help you look into the shipment.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
We will make reasonable efforts to update your information before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
Northwell is not responsible for orders delivered to an incorrect address that was entered by the customer at checkout.
Lost, Stolen, or Delivered Packages
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
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Checking around the delivery location.
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Checking with household members or neighbors.
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Contacting the shipping carrier for additional delivery information.
Northwell is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier.
However, our support team will make reasonable efforts to assist you with available tracking information and help you determine the appropriate next steps.
Multiple Shipments
In some cases, items from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive more than one tracking number, and the packages may arrive on different days.
Contact Us
If you have questions about your order or shipment, please contact:
Northwell
Email: trynorthwell@gmail.com
Phone: +1 (206) 359-2557
Website: https://trynorthwell.com
When contacting us about an existing order, please include your full name and order number so we can assist you as quickly as possible.